A clear, three-step path to resolution.
A clear, three-step path to resolution.
From first upload to full recovery — with municipal representation handled entirely by AuditCheck.
Synopsis
Upload your statement. We review the account and issue a synopsis.
- Upload statement
- Review account
- Receive synopsis
Full Audit
Historical investigation, tariff analysis, data verification & evidence.
- Historical investigation
- Data verification
- Tariff analysis
- Municipal review
- Evidence collection
Representation
AuditCheck engages the municipality, tracks progress and secures corrections.
- Municipal engagement
- Progress tracking
- Regular updates
- Correction & refunds
- Final report
Answers to the questions we hear most.
Pricing, timelines and coverage live on their own pages — this covers the edge cases.
Is my data confidential?+
Client data is confidential and only used to progress your audit.
Are you POPIA compliant?+
Yes. Data handling is aligned with POPIA requirements.
Can I upload my statement securely?+
Yes. Uploads are transmitted over TLS and access-controlled.
Do you provide invoices?+
Yes. Tax invoices are issued for all services.
Can I pay in instalments?+
Retainer services are billed monthly. Synopses and audits are quoted upfront.
Can you help with debt handover?+
Yes. We audit historical debt, interest and legal fees, and pursue reversal where warranted.
Do you work with attorneys?+
Frequently. We support litigation and dispute resolution with formal evidence.
Do you offer emergency assistance?+
Retainer clients receive SLA-based priority response.
What if the municipality doesn't respond?+
We escalate through formal channels and, where necessary, work with attorneys.
Do you help with meter re-testing?+
We coordinate meter re-tests with the municipality as part of the audit process.
How do I refer a client?+
Attorneys, agents and conveyancers can partner with us — reach out via Contact.
Do you audit sectional-title schemes?+
Yes. Both scheme-level and unit-level audits are supported.
Do you cover pre-paid electricity?+
Yes, where discrepancies affect the account.
Can I share my audit with my accountant?+
Our reports are structured for professional use.
How are you different from an accountant?+
We specialise in municipal accounts — tariffs, by-laws, meters and disputes — not general bookkeeping.