A clear, three-step path to resolution.
A clear, three-step path to resolution.
From first upload to full recovery — with municipal representation handled entirely by AuditCheck.
Synopsis
Upload your statement. We review the account and issue a written report.
- Upload statement
- Review account
- Receive report
Full Audit
Historical investigation, tariff analysis, data verification & evidence.
- Historical investigation
- Data verification
- Tariff analysis
- Municipal review
- Evidence collection
Representation
AuditCheck engages the municipality, tracks progress and secures corrections.
- Municipal engagement
- Progress tracking
- Regular updates
- Correction & refunds
- Final report
Answers to the questions we hear most.
What is a municipal billing audit?+
A structured review of your municipal statements to identify tariff errors, incorrect readings, category mistakes and historical overcharges.
How do I start?+
Upload your latest municipal statement or contact us. We'll issue a synopsis with recommended next steps.
How much does a synopsis cost?+
R1,500 for residential and R2,500 for commercial. This is a one-time fee.
Do you engage the municipality on my behalf?+
Yes. From audit through to resolution, AuditCheck handles all municipal engagement.
What documents do I need?+
Recent municipal statements (6–12 months), ID, and any supporting correspondence with the municipality.
How long does the process take?+
Synopsis: within days. Full audit: 2–4 weeks residential, 4–8 weeks commercial.
Do you offer refunds if nothing is found?+
The synopsis fee covers the review itself. If no issues are found, we tell you clearly.
Which municipalities do you cover?+
All major metros and expanding continually to district and local municipalities.
Can body corporates use AuditCheck?+
Yes — we work extensively with body corporates and managing agents.
Do you help with property transfer clearance?+
Yes. We audit clearance figures and liaise with conveyancers.
How are you different from an accountant?+
We specialise in municipal accounts — tariffs, by-laws, meters and disputes — not general bookkeeping.
Can I upload my statement securely?+
Yes. Uploads are transmitted over TLS and access-controlled.
Do you work with attorneys?+
Frequently. We support litigation and dispute resolution with formal evidence.
Can I get a retainer?+
Yes. Monthly, quarterly and annual retainers are available for portfolios and enterprises.
What happens after the audit?+
We provide a written report and, where applicable, submit formal dispute correspondence to the municipality.
Do you cover pre-paid electricity?+
Yes, where discrepancies affect the account.
Do you help with meter re-testing?+
We coordinate meter re-tests with the municipality as part of the audit process.
What is 'Resolved On Time'?+
Our operating promise: rigorous audits, delivered on time, with clear communication.
Can you help with debt handover?+
Yes. We audit historical debt, interest and legal fees, and pursue reversal where warranted.
Is my data confidential?+
Absolutely. Client data is confidential and only used to progress your audit.
Do you provide invoices?+
Yes. Tax invoices are issued for all services.
Can I pay in instalments?+
Retainer services are billed monthly. Synopses and audits are quoted upfront.
Do you provide corporate reporting?+
Yes. CFO-ready summaries and portfolio dashboards are available.
What if the municipality doesn't respond?+
We escalate through formal channels and, where necessary, work with attorneys.
Can I share my audit with my accountant?+
Yes — our reports are structured for professional use.
Do you audit sectional-title schemes?+
Yes. Both scheme-level and unit-level audits are supported.
Are you POPIA compliant?+
Yes. Data handling is aligned with POPIA requirements.
Can I speak to someone first?+
Absolutely — book a consultation via the Contact page.
Do you offer emergency assistance?+
Retainer clients receive SLA-based priority response.
How do I refer a client?+
Attorneys, agents and conveyancers can partner with us — reach out via Contact.