AuditCheck
Knowledge Centre

Practical insight for property owners & professionals.

FAQ

Answers to the questions we hear most.

Pricing, timelines and coverage live on their own pages — this covers the edge cases.

Data & Compliance
Is my data confidential?+

Client data is confidential and only used to progress your audit.

Are you POPIA compliant?+

Yes. Data handling is aligned with POPIA requirements.

Can I upload my statement securely?+

Yes. Uploads are transmitted over TLS and access-controlled.

Billing & Payments
Do you provide invoices?+

Yes. Tax invoices are issued for all services.

Can I pay in instalments?+

Retainer services are billed monthly. Synopses and audits are quoted upfront.

Process & Escalation
Can you help with debt handover?+

Yes. We audit historical debt, interest and legal fees, and pursue reversal where warranted.

Do you work with attorneys?+

Frequently. We support litigation and dispute resolution with formal evidence.

Do you offer emergency assistance?+

Retainer clients receive SLA-based priority response.

What if the municipality doesn't respond?+

We escalate through formal channels and, where necessary, work with attorneys.

Do you help with meter re-testing?+

We coordinate meter re-tests with the municipality as part of the audit process.

Coverage & Partnerships
How do I refer a client?+

Attorneys, agents and conveyancers can partner with us — reach out via Contact.

Do you audit sectional-title schemes?+

Yes. Both scheme-level and unit-level audits are supported.

Do you cover pre-paid electricity?+

Yes, where discrepancies affect the account.

Can I share my audit with my accountant?+

Our reports are structured for professional use.

How are you different from an accountant?+

We specialise in municipal accounts — tariffs, by-laws, meters and disputes — not general bookkeeping.

Ready to start

Send us your municipal statement — we'll take it from there.